Frequently Asked Questions

Q.1 What products do you offer?

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We offer a variety of products including murtis, home decor items, wall art, and other stone artifacts. Each item is crafted with precision and dedication to ensure the highest quality.

Q.2 How can I place an order?

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You can place an order directly through our website. Simply browse our products, add your desired items to the cart, and proceed to checkout.

Q.3 What payment methods do you accept?

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We accept various payment methods including credit/debit cards, net banking, and UPI. For international orders, we also accept PayPal and international credit cards.

Q.4 Do you offer customization?

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Yes, we offer customization for certain products. Please contact our customer service team to discuss your specific requirements.

Shipping and Delivery

Q.1 Do you ship internationally?

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Yes, we ship our products worldwide. Shipping charges and delivery times vary depending on the destination.

Q.2 How long does shipping take?

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Delivery times depend on product availability and destination. Domestic orders typically take 15 working days, while international orders may take longer. You will receive a tracking number to monitor your shipment.

Q.3 Is the shipment insured?

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Yes, all shipments are insured. Marine Insurance covers any breakages that might occur during transit at 2% of the total order invoice value.

Q.4 Who is responsible for customs duties and taxes?

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The customer is responsible for any customs duties and taxes as per the laws of their country.

Returns and Refunds

Q.1 What is your return policy?

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Returns or exchanges are possible only if the product received is damaged or incorrect. Customers must inform us within 48 hours of receiving the product. Custom and pre-order items are non-refundable.

Q.2 Can I cancel my order?

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Orders for pre-order items that are made specifically for you cannot be canceled or refunded. If you are unsure about your purchase, you can use our "Pay 10% and Book" feature. If you decide not to purchase within 15 days, the 10% amount will be refunded to your account, and the item will be made available for sale again.

Q.3 What if I receive broken components in my shipment?

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If you receive broken components, please contact us within 48 hours with photos of the damaged items. We will work with you to resolve the issue promptly.

Product Information

Q.1 What materials are used for your products?

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Our products are crafted using high-quality materials, including premium Vietnam marble, which ensures durability, shine, and a divine appearance.

Q.2 Are there any differences between custom and ready-made temples?

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Custom temples are made to your specifications and can take longer to produce. Ready-made temples are available for immediate purchase and delivery. There may be a price difference based on customization requirements.

Q.3 How are the products packaged?

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Our products are securely packed to ensure safe delivery. Dream Temples are packed in wooden boxes, while murtis are packed in export-worthy aluminum boxes with foam packaging to prevent damage during transit.

Q.4 What if the product I receive differs slightly from the photo on the website?

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As all our products are handcrafted, there may be slight variations. We strive to represent each product as accurately as possible. Minor differences should be expected and appreciated as part of the artisanal process.

Installation and Support

Q.1 Do you provide installation services?

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For international orders, we provide detailed installation instructions and support via call or video. Our modular nut and bolt system ensures easy assembly.

Q.2 How do I contact customer service?

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You can contact our customer service team via email at [your contact email], phone at [your contact phone number], or through the contact form on our website.

Q.3 What is a concept discovery session?

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A concept discovery session is a meeting where we discuss your specific requirements for a custom design, ensuring that we understand your vision before we start the design process.

Q.4 How much is the 2D and 3D design fee for international orders?

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The 2D design fee for international orders is 200 USD. The 3D design fee is additional and depends on the complexity of the design. Please contact us for detailed pricing.

Q.5 Is the design fee refundable?

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The design fee is non-refundable. However, the fee will be adjusted in the final cost of your order if you proceed with the purchase.